Privacy notice

Ex Convento de Santa Teresa is responsible for the personal information you share with us. Our address is Donato Guerra 25 (between Morelos and Pedro Moreno streets), Zona Centro, Guadalajara, Jalisco 44100, Mexico. We handle your information under Mexico’s federal data protection law, the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP). This notice explains what we collect when you get in touch about an event, and what we do with it.

Information we collect

When you use our contact form, WhatsApp, or email, we collect your full name, email address, phone number, the date you have in mind, your estimated guest count, and whatever you tell us about the event you are planning. We never ask for financial, tax, or sensitive information when you first get in touch.

How we use your information

We use it to put together your quote, have our sales team follow up with you about your inquiry, arrange your tour of the venue, and stay in touch as you plan your event. We do not use your information for any other purpose without your express consent.

Who sees your information

We do not share your information with anyone outside Ex Convento de Santa Teresa, unless the law requires it. Only our sales and event coordination team sees what you send us.

If you write to us on WhatsApp

If you message us on WhatsApp at +52 33 1989 0373, we use that conversation only to answer your questions, send you a quote, and — if you choose to hold your event here — help you plan it.

Your privacy rights (ARCO rights)

Under Mexican law you have what are known as ARCO rights: to Access the personal information we hold about you, Rectify anything that is wrong, Cancel it, or Object to how we use it. To exercise them, write to ventas@exconvento.com.mx with your name, the right you wish to exercise, and a clear description of your request.

Changes to this notice

This privacy notice may be updated to reflect changes in our practices or in applicable regulations. We suggest checking back here from time to time for the current version.

Last updated: July 2026.

This English version is provided for your convenience. The Spanish Aviso de Privacidad is the version that governs under Mexican law.